Technical Support (ID Provider)

Please get in touch with the support of your ID Provider in case you encounter continued problems for registration, log-in and and access to the MDB.  

• Support for Volkswagen importers only: GroupRetailPortal@volkswagen.de
• Volkswagen dealers: Please contact your local Group Retail Portal administrator or help desk
  
• Agencies commissioned by Volkswagen importers or dealers: Please contact your internal company administrator or your customer
• Volkswagen AG and external employees with a VW User ID: ehdd@volkswagen.de
• Agencies commissioned by Volkswagen AG: b2bteam@vwgroupsupply.com